Refund policy

Custom Product Policy

All items sold by Set Pace are custom-tagged and produced to order.

Under UK consumer law, custom-made or personalised items are exempt from standard cancellation and refund rights.

Therefore:

❌ No Returns for Change of Mind

We do not accept returns or refunds for:

• Incorrect size selection
• Change of mind
• Preference changes
• Style dissatisfaction
• Ordering errors made by the customer

✅ Exchanges (Errors on Our Part Only)

We will offer an exchange or replacement only if:

• The item is faulty
• The item is damaged in transit
• The wrong item was sent
• There is a manufacturing or production error caused by us

To qualify for an exchange:

• The issue must be reported within 7 days of delivery
• Clear photographic evidence must be provided
• The item must be unworn and in original condition

We reserve the right to assess all claims before approving exchanges.